Core Banking and Digital Channel Delivery for a UAE Neobank
Founded: 2021
Headquarters: Dubai, UAE
Industry: Payments
Sandstone Financial was established to launch a digital banking proposition for consumers in the United Arab Emirates. The company planned to provide digital accounts, instant payments, cards and personal money management through a single mobile experience.
The business required more than a customer application. It needed the core infrastructure to maintain accounts and balances, process transactions, manage financial products and give internal teams control over daily operations. The technology also had to support integration with the company’s selected banking, payment, card and identity providers.
Finpace delivered the core banking system, mobile and web channels and operational back office required to launch the service. This gave Sandstone Financial a unified technology environment for managing the customer experience, financial records and operational processes.
The challenge
Launching a neobank in the UAE requires coordination across several technology and service providers. Customer onboarding, account management, payments, cards and compliance processes must operate as one service, even when the underlying functions are delivered by different partners.
Sandstone Financial needed a central system capable of maintaining accurate customer balances and transaction records across these connected services. Without this foundation, the business would have depended on fragmented data, manual reconciliation and separate administrative tools.
The company also required direct control over its products and customer experience. Account structures, fees, limits, transaction rules and approval processes needed to reflect its commercial model. Internal teams required a consolidated view of customers, accounts, cards, payments and operational cases.
The initial implementation had to support launch requirements while providing a stable base for future development. Sandstone Financial planned to expand its product range, introduce additional integrations and serve a growing customer base without replacing the original platform.
“Finpace provided the technology foundation required to move from product design into live operations. The platform brought our customer channels, account infrastructure and operational processes together within one controlled environment.” — Chief Executive Officer, Sandstone Financial
The solution
Finpace delivered an integrated digital banking environment comprising the core banking system, customer-facing channels and a web-based back office.
The core banking system maintains customer accounts, balances, transaction records and product configurations. Double-entry accounting provides a consistent financial record across payments, card activity, fees and internal adjustments. Configurable transaction rules allow the business to manage limits, pricing and operational controls according to its product requirements.
The mobile application gives customers access to digital onboarding, account information, payments, cards and personal money management. The experience is delivered under the Sandstone Financial brand and is connected directly to the same product and transaction logic used by the core platform.
The back office gives authorised employees a consolidated environment for customer administration, transaction review, account servicing and operational case management. Role-based access and approval controls separate responsibilities across operational, compliance and administrative teams.
Finpace’s integration layer connects the platform with the client’s selected banking, payment, card, identity verification and notification providers. Transaction data is processed centrally, giving Sandstone Financial consistent visibility across customer activity and external services.
The platform also supports reconciliation, reporting and transaction monitoring. Internal teams can review activity, investigate exceptions and export structured data without relying on disconnected systems or manual records.
The impact
Sandstone Financial launched its neobank proposition with the core infrastructure and digital channels required to operate the service across the UAE.
Customers receive a unified digital experience for managing accounts, payments, cards and everyday financial activity. Account information and transaction history are updated through the central platform, providing a consistent view across customer and operational channels.
Internal teams manage products, users, transactions and service processes from a single back office. Centralised records improve operational visibility and reduce the administrative work associated with managing separate systems and provider interfaces.
The platform gives Sandstone Financial direct control over product configuration. The company can adjust fees, limits, transaction rules and customer journeys without rebuilding its underlying infrastructure. New services and integrations can be introduced within the existing operating environment.
Finpace provides the technology foundation for continued expansion. Sandstone Financial can extend its product portfolio, connect additional partners and support higher transaction volumes while retaining a consistent core, customer experience and operational model.
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