Digital Business Wallet: Modernizing Retail and B2B Finance in KSA

Founded: 1994

Headquarters: Riyadh, KSA

Industry: Real Estate, Finance, and Technology

Customer base: Over 12M customers across its entities

A leading investment organization in the Kingdom of Saudi Arabia (KSA), established with a strategic vision to build a robust ecosystem, has consistently driven innovation across Real Estate, Finance, and Technology sectors. The organization has earned a strong reputation for fostering sustainable growth across the GCC region through its diversified portfolio and key subsidiaries in critical economic domains.

In response to the increasing demand for sophisticated digital financial services and the constraints of traditional, fragmented systems in managing complex B2B and internal operational funds, the group embarked on a comprehensive strategic technology initiative. This initiative aimed to digitally integrate its extensive ecosystem while delivering a seamless and controlled financial layer for millions of businesses and users operating within its commercial network.

To further diversify its business model and capture new FinTech revenue streams through direct financial transactions, the organization leveraged its broad consumer and enterprise customer base. This effort culminated in the launch of an advanced digital secure wallet and cashier system, strategically enhancing the organization’s core offerings. The platform not only deepens customer engagement but also creates substantial new revenue opportunities by providing tailored operational finance and retail payment solutions for the evolving business landscape in KSA and the UAE.

The Challenge: Bridging the Digital Gap in KSA Business Finance

The rapid shift toward a digital economy in KSA and the GCC exposed a critical gap in business operations. While high-level banking exists, retail and B2B processes remain fragmented, creating a digital divide that limits growth and scalability.

Business owners faced a paradox: empowering staff to manage daily transactions was necessary, yet conventional systems lacked secure delegation tools. Operational inefficiencies compounded the problem. Retailers and B2B providers lacked a unified, mobile-enabled solution for invoices or inventory management, slowing sales cycles and hindering digital payment adoption.

Scaling compliant FinTech solutions required integration with national identity platforms, such as Absher and Nafath, to enable secure KYC/KYB. Without this, mass compliant enrollment across the GCC was unattainable. Addressing these gaps was essential to unlock the next phase of digital business growth in the region.

"The launch of this platform signifies more than a technological enhancement; it represents a transformative shift in how businesses manage financial operations and growth across the region. By providing business owners with comprehensive control while equipping their teams with advanced operational tools, the platform establishes a new benchmark for finance management in the GCC. This initiative marks a decisive step toward the digital evolution of the KSA economy." — Fahad Al-Mubarak, Chief Strategy Officer

The solution

The platform delivers a scalable, state-of-the-art digital financial infrastructure designed specifically for the business environment of KSA and the GCC, emphasizing hierarchical control and operational digitization.

Digital Financial Ecosystem & Control
The solution provides an integrated system to manage all business funds and staff activity within a single platform:

Hierarchical Account Structure: A primary Business Owner wallet controls multiple subordinate Agent Accounts, enabling precise internal treasury management and secure fund delegation.
Role-Based Access (RBAC): Staff accounts are assigned specific permissions, granting access only to necessary functions, reducing internal financial risk.
Automated Settlements: Funds from Agent Accounts are automatically swept back to the primary wallet, streamlining daily reconciliation and accounting.
Transfer Networks: Supports internal transfers, B2B payments between registered entities, and outgoing wire transfers to external bank accounts.

Operational Digitization & Commerce
The platform transforms daily retail and B2B workflows into efficient digital operations:

Integrated Cashier System: A mobile app converts staff devices into full-featured POS terminals.
Digital Invoicing & Payments: Enables instant invoice creation and modern payment methods, including QR codes and direct account-to-account transfers, accelerating sales cycles and cash flow.
Supply Chain Management Tools: Catalog management links inventory with sales, improving analytics and operational insight.

Security, Compliance & Trust
Designed to meet KSA and GCC regulatory requirements:

National Identity Integration: Automated onboarding through platforms such as Absher and Nafath ensures regulatory compliance and KYC verification.
Biometric Authentication: Supports Face ID, Touch ID, and OTP for secure access to both the Business Wallet and Cashier app.
Business Profile & Location Management: Centralizes commercial registration and operational locations, providing a verified, single source of truth for all financial activity.

The impact

By leveraging this advanced digital wallet and cashier infrastructure, businesses across the ecosystem achieved:

Internal Financial Governance: The hierarchical account structure and RBAC implementation eliminated risks associated with unauthorized transactions, ensuring that every fund movement is traced and governed by central business authority.
Accelerated Operational Efficiency: The seamless integration of the Mobile Cashier system and digital invoicing streamlined payment collection and optimized back-office procedures through automated settlements, resulting in significant cash flow and cost improvements.
Rapid, Compliant Market Scalability: The automated onboarding process, aligned with national systems, ensures instant regulatory compliance. This framework allows businesses to quickly onboard and manage their operational staff, accelerating their growth footprint across the GCC market.
Enhanced Customer Loyalty: The platform successfully transformed the group's relationship with its customer base by providing direct, transactional financial services, creating a new, sustainable source of revenue and enhancing loyalty across the entire ecosystem.

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